Power up and boot problem

After an hour of operation, it completely froze, a loud sound appeared in the speakers. Turned off after five minutes. The blue power indicator is blinking. Sometimes the keyboard backlight turns on, sometimes the screen lights up for two or three minutes. Windows does not load. Is it software or is it a repair?

Hello
Will the chuwi logo be displayed when you turn it on.
Looking forward to hearing from you

Several options are possible:
-black screen
-blue screen
-screen with logo and endless loading indicator

Hello
It is recommended that you try to reinstall the system program. Please send me your computer model and serial number so that I can find the correct system file and send it to you.
Thank you for your letter