After reading all this, I am not very calm …
I have a GemiBook, nothing to say at the moment, it is going very well, but the problem is that as time goes by, according to the comments, the guarantee and support is almost non-existent. In addition, the components for replacement are non-existent, impossible to find a screen or a motherboard.
Chuwi is not a cheap brand either, paying almost 350 euros for a laptop or any other brand product, just to have it work for just a year, even less.
The only solution is in our hands, to send emails, or a collective complaint, to Chuwi. If we are united and we stand firm against them they will make decisions, providing more support for their products. At the moment everything seems like a joke …
As an additional measure, they can be reported to consumer protection, an international organization, etc.
All the best.