Stuck on just a moment

on initial start up this Hero Book has been stuck on Account (just a moment).For 3 days
How can i get it to move on .Thanks

It is a Windows theme that does not pop up the screen to put the PIN.
There are two options:

  1. Make the configuration with the router turned off or simply do not put the pin at that time.
  2. When the screen waits for a moment please be present, press Alt and the cursor (key to the left of the Q) and the window to enter the pin will appear