Touchscreen not working - Code 10 error (CHUWI FreeBook)

Hello CHUWI Support,

My CHUWI FreeBook touchscreen suddenly stopped working. In the Device Manager, the “I2C HID Device” shows a yellow warning triangle with a “Code 10” error (This device cannot start).

My laptop’s exact serial number is: JFreeBCY11250701412

Could you please send me a link to download the correct touch/I2C firmware update or drivers for my specific model to fix this issue?

Thank you in advance.

You can download the operating system and drivers from the Chuwi website, in the “Support” and “Downloads” sections.

or

Contact customer service.

windows installation system tutorial.docx (633,0 KB)

Driver installation tutorial.docx (10,0 MB)