Ubook N4100 keyboard problem

PROBLEM: The keyboard and the touchpad don’t work.

Hi, I just bought a Chuwi Ubook N4100 and finished the preinstalled windows 10. But the magnetic keyboard and touchpad don’t work. I tried to reinstall the drives but the problem persists. I cant understand if the keyboard is broken or it is just a software or drives the problem. Could you help me, please? Thanks

Hi, try with a complete Windows reset.i had a problema like you,solved in this way

Thank you, I tried but the problem is still. I reinstalled windows, a new installation, but after that, the problem with the keyboard is the same, doesn’t work. Thanks for your suggestion.

Up on this thread. Anyone else has this issue aside from us? Thanks!