Ubook xpro change ram

Windows Tablets UBook X
1

Hi i got bluescreen on my ubook and when i try memtest86 i got a lot of error.
How can i replace the ram?

I buy it on chuwi store 14/09/2023
Sn: ZUbkXPCW1H230602467

20240226_181010
20240226_1810101920×865 132 KB

2

This computer RAM is on board that means it can only be done if you send the computer to the Repair center
May i know where are you from? to see if we have a repair center near you?

3

Thanks for reply i live in belgium.

4

Then it can be sent to Germany for repair. But i will ask first if in Germany they can do this, or it must be sent to Hong Hong,i will inform you on Monday

1 Like
5

@Lio8896 Hello, Germany center cannot repair onboard memories, so would you want to send to Hong Kong?
Maybe you could take it to a local store and see if its really that, or it could be another thing that has an easy fix?

6

The support answer me and they told me that i could send it to germany?

7

Well yes, first it goes to Germany, and then to Hong Kong. I did not explain myself clear. My colleague will send you the adress by email and procedure.

8

Hi ChuwiSpainSupport
It s been more than a month now that i send my ubook. Could you give me some information about my computer?

9

@ChuwiSpainSupport

10

I am asking :slight_smile:

1 Like
11

@ChuwiSpainSupport do you have some news? Because support still don t answer me

12

I told my colleague to answer you with some news. I am sorry for the delay

13

It s been more than 2 month now that i send it, how many time do i need to wait to get back my computer?

14

I just told support to answer you with some news today. We are sorry for the delay

1 Like
15

@ChuwiSpainSupport sorry to bother you again but the support told me that they would send my computer early june but i m still waiting and support don t answer…

16

I just asked support to check the status of the repair and asnwer you.

17

They answer me that they would send me in 2 day a new one. I still don t have news. Did it was send?

18

I informed my colleague. He will write you back. Sorry for the delay on emails.

1 Like
19

I still have no news it was supposed to be sent in 2 days two weeks ago…

20

Finally I received it yesterday they just forgot to send me the email. Thanks again