Subject:
Dear Chuwi Official Support,
I am writing to follow up on the status of my repaired laptop, which I sent in for repair on August 9, 2024.
On October 18th, 2024, I received confirmation that my device had been repaired and that I should provide my shipping information. I promptly responded with my complete shipping details, including:
It has now been two weeks since I provided this information, and I have not received any further updates or a tracking number for my returned laptop. This delay is extremely concerning, as I rely heavily on my laptop for work.
Previously, I expressed my frustration with the lengthy repair process and lack of communication. I understand that unforeseen circumstances can arise, but the current situation is unacceptable.
Therefore, I request the following:
Immediate shipment of my repaired laptop. Please provide me with a tracking number as soon as possible.
Explanation for the delay.
I look forward to your prompt attention to this matter.
Sincerely,
Christos Kleovoulou