@Peppos1893 Giuseppe, I’m a disappointed client too.
I wrote what happened with me on this post:
In another forum, someone told me to request a refund through PayPal. It was exactly what I did. They refunded the tablet and shipment value, but I paid almost the same value to the customs and this value I lost. My psychologic stress and waste of time wasn’t recovered also. I will counter recommend Chuwi to every person I know, not as revenge but to avoid others from this bad experience. I suggest others users here, to do the same. We’re not having fun here, and if we ask for help they could be polite and reply at least.