same as mine. broke at the same place, and the funny part, the repair and aftersales say, i brake it myself and refuse to cover the repair. guys dont buy their products, this is products defect, no matter how many times they repair or replace for you, the problems will come back again. and watch closely for the new 15.6" aerobook, the screen bigger and havier, problems will get faster
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I don’t understand what problems you have with sending it? All my orders from aliexpress are delivered without problems and they do not have any problems.
The after-sales department has sent the device to you for you, and I have sent the tracking number to you privately.
I also have an Aerobook since October’19 and two weeks ago I started experiencing the same problems. The main body started cracking near the hinges, even a small part fell apart. Also, my battery life has been reduced considerably and it is only lasting for 1h now.
After reading your cases, I don’t know if it makes sense to contact aftersales and send my computer to HK. Any recommendations?
Hello! #metoo :((((
I have this crack around display joint after 6 months of use this incredible laptop. :(((
Can you help me to fix/repair that? What can we do next?
Hello! Can you help me?
#metoo Chuwi Aerobook joint problem
write to service@chuwi.com
I wrote a week ago… And… Absolutely nothing! WTF?!
write to service@chuwi.com
write to service@chuwi.com
We’ve also got a very similar problem. This is actually a refurb - a not new replacement sent to replace one with a faulty battery that took 3 months and a lot of back-and-forth to turn around.
Treated this replacement with kid-gloves but it’s actually the corner screw on the motherboard under the hinge that has snapped. Needs duct tape to hold together now
Such a promising device but the build just hasn’t lived up to it.
A couple of months later this was completely unusable. What a waste of money
So, despite repeated email reminders (more than 30), they are just avoiding sending a replacement battery. I have never experienced such shabby customer support. After giving them almost a year, now I will be filing an official consumer complaint against Chuwi with the authorities. Companies such as Chuwi needs to respect consumer rights and not take us for granted!
Shame on them!
We should also post on reddit. I can easily get a whole list of everyone who had problems from indiegigo and put this up on social media.