I have purchased CHUWI Hi10 Plus CWI527, 2 years ago. The tablet does not power on now, the maintenance company told me that the problem is caused by motherboard. when I contacted with Chuwi service with email, they responded as I can choose to send it to Spain for repair or to Hong Kong for repair but when I asked for adress they told me that they have no hi10plus motherboard in stock at present, If I insist on buying from Chuw, they have suggested me to buy on major online shopping platforms by Search Chuwi’s brand and hi10plus’s motherboard. what a shame for Chuwi’s aftersales. Anyone who can help me on this issue?
“Many years” ?? I bought it 2 years ago, you have to supply spares at least for 2 years for your products. This answer is not acceptable. Please tell me the specification of motherboard.
Hi friend.
Thats the way Chuwi keep clients.
I saw another post in this forum with the tablet opened picture. Maybe you can grab some useful information from there.
Two years ago, I bought a CHUWI Hi10 Plus CWI527. The maintenance firm informed me that the motherboard is to blame for the tablet’s current inability to turn on. If I insist on buying from Chuw, they have advised me to buy on major online shopping platforms by searching for Chuwi’s brand and hi10plus’s motherboard. When I contacted Chuwi service via email, they responded that I could choose to send it to Spain for repair or to Hong Kong for repair, but when I asked for an address they informed me that they do not currently have any hi10plus motherboard in stock. Sadly, Chuwi’s after-sales are suffering.