Don't buy stuff from Chuwi

Peace of CRAP! I brought in august 2020,brand new Chuwi Lapbook pro from official site on Ebay,3 weeks after slightly usage,my charger was down by broken usb C male port…(more than one month my CHUWI was lay on table as a brick!)
month after I was able to get from CHUWI another charger which is actually working by now…but in 3 month after battery cannot hold the power anymore!!! This real peace of junk! DONT WASTE YOUR MONEY!!!

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Hello everyone.
A week ago I bought a GemiBook seeing the good comments it had on AliExpress.
Unfortunately the screen has a defect, bleeding at the bottom. You are very careful because it cannot be returned …
This type of failure is not considered a reason for return on Aliexpress. The seller did not accept returns or product exchanges.
I honestly did not expect it from the Aliexpress part to do these things. It looks like a wheel of luck … if you get the good or the bad.
Be careful and you already know, buy on Amazon!
All the best!

in my opinion, AliExpress have showed themself to be very inneficient and unable to keep up with a simple conversation. They play dumb. For my Chuwi products, i buy directly from Chuwi. I had a problem and they fixed it and start proceeding with right off the bat. The so called official chuwi store on AliExpress are sadly giving Chuwi a bad name, in my opinion. I bought 2 HiPad X simultaneously, from Chuwi Store and then from AliExpress. I wanted to be sure to receive one of them before Christmas, for my daughter. The one bought from AliExpress arrived 2 months after. The screen protector is peeled of, they told me, its not part of the product list so just remove it. man… i was frustrated. Both box were different, so it shows it is not shipping from the same place. Chuwi store, the foam was grey dark, from AliExpress, it was white. They both use different name for the cpu, etc… Steer clear from AliExpress, i learn my lesson and will not use them again.

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CHUWI Official Store Is this store really official?

Yes, it is the official store of Chuwi on AliExpress

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Thank you for your reply.

I don’t understand then why you advise against buying from aliexpress. If there are problems with the purchase, open a dispute, provide evidence and come to a common solution with the seller. I hope that @Frankp0001 has a good solution

Chuwi dont have an Official Ebay Shop.
Contact eBay for Problems with your Items.
Official Chuwi Store List:

Purchase on Amazon

CHUWI Official Online Store

Official Aliexpress Store

Purchase on E-shop

Official LAZADA Store


These are the only Offcial CHUWI Stores.
Can you send us the Link from the eBay Shop from that you ordered your Lapbook, so we can report it to the
Best Regards

Sorry,
My Problem,
I mean, that you should not buy Stuff from unofficial Chuwi Stores on AliExpress.
Best Regards

chuwi2019 on eBay this where I brought from
all others different accounts

CHUWI GemiBook Pro 14.1" Laptop Windows PC Intel 16+512GB SSD Backlit Notebook | eBay account name chuwi2018 they selling from Spain too

Hey @Ahill,
Stores named: Chuwi2014, chuwi2016, chuwi2017, chuwi2018, chuwi2019, chuwi2021 and chuwi 2022 are not owned by CHUWI.
Best Regards

CHUWI GemiBook Pro 14 in Laptop Windows Intel Gemini Lake 16+512GB SSD Notebook | eBay account name chuwi 2020

CHUWI GemiBook Pro 14 in Laptop Windows Intel Gemini Lake 16+512GB SSD Notebook | eBay account name chuwi 2020

Sir,
This is not the Official Chuwi Store / it has not been verified from Chuwi.
Next time buy from CHUWI-STORE, Amazon, AliExpress, Gearbest, Banggod, geekbuying or from Lazada.
You can find all Links here
Best Regards
CMK

I do have problem,my battery show full of charge,but if I disconnect the charger,computer shot off…this is probably battery dead or ?
What I have to do with this, computer suppose on manufacturers warranty(at least 1yeae year)I brought by end of August of 2020))would be appreciate if u lead any solutions…

I am very sorry but we dont offer support for Devices that are bought from unofficial Stores.
It seems like that you have an unofficial Battery.
Try do use the original Charger or contact the eBay-Seller.
I think that the Battery is death, a normal/original battery cant die in 1 year.
Best Regards

Where I can buy original one and what is specifications for that?Lapbook pro 14"

Chuwi Official Store, is the name of where I buy. After 2 days they contacted me about the issue of light leakage (bleeding) from the screen. As it cannot be returned, they have proposed a refund of money, of 20 euros. They have also asked me for the serial number of the laptop and the email address, according to them so that the repair service in Spain will contact me to change the screen.
Total, the final price was 285 euros.

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oh worry not, i bought from https://www.chuwi.com/, everything went perfect. The purchase i did on AliExpress, it went to chaos. I gave up and ended up fixing the problems on my own. When i bought from https://www.chuwi.com/, i did a mistake, they spotted it and warn me about it, discussion was fluid and it was totally good. When i bought from Chuwi official store, on Ali Express, everything went to shit. They were unable to keep track of the convo, they play stupid, keep giving all kind of so weird answers. I was completely baffle, it is not the same people, i am still sure of it. It was not the same box, nothing was alike. So i believe chuwi official store on Ali Express, is an official reseller, but not the same team as the online store, https://store.chuwi.com . Anyhow, i do not regret my purchases, for their price, it is very good products. :slight_smile:

2 Likes

Stop bulshitting. This has happened to my lapbook pro and to a lot of other people´s laptops. Chuwi does not answer me nor will send me a refund for this defective product. It´s a fabrication fault.

I buy from aliexpress and chuwi store and nobody answers good.

Buy on lazada good service