Herobook Pro don't turn on

Hello. I got Herobook Pro in April and yesterday the laptop don’t turn on despite the battery are full charge mode.
Everybody knows what’s happening?
No information in the Forum.
Thks.

1 Like

Please contact aftersale@chuwi.com

I have exactly the same thing.

Sir. If you live in Europe there’s assistance service in Spain and Russia. If you live in Asia (my case) only in Hong Kong and actually closed due Covid19.

Hello Management.
I contacted your Aftersale department and the answer is: I’ve to send the laptop to Hong Kong to fix but the Station are closed due Covid19. Could you help me please?

You can contact him and send it to Spain

Sir.
Any news about Hong Kong office to repair/fix my laptop?
No info from Spain… btw… is difficult to get info from your side!!!
Now the damage is done…

My Herobook no turn on and no in the charge the red ligth on but press power no go on

Sir. Your battery is over. Try to contact aftersale@chuwi.com to further details.